Privacy

D3 Audio Visual and Inspiro (associated company) are committed to protecting and respecting your privacy. Your information will be protected as described here and only processed in compliance with the EU General Data Protection Regulation (GDPR 2018). This Policy summarises the main elements and how we apply these to the way that we work together.

Responsibility for processing Personal Data:

D3 Audio Visual and any associated companies are responsible for the lawful processing of data. The personal data collected by D3 Audio Visual includes first and surname, phone number, email address and mailing address.  We do not collect, retain or process personal data as defined by section A-3-12 in The Guide to Data Protection published by the ICO.

Our legitimate processing of data falls under three categories; Consent (website forms) Contract (contractual obligations, or when potential clients have asked us to perform a service) and Legitimate Interests (marketing to churches and corporate entities). Please note that d3 Audio Visual processes marketing data for pursing commercial business interests only. Any personal data we do process for marketing is for the sole purpose for marketing to an organisation and not the individual.

Use of Your Data:

We may use Your Data in the following ways:

• to provide you with information regarding our services by post, telephone, email etc.;
• to notify you about changes to the Services;
• to place orders with suppliers (supplier data only)
• to complete a contract or obligation with a customer;
• to comply with industry standards and our policies.

We may also disclose Your Data to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose Your Data to the prospective seller or buyer of such business or assets.
• If D3 Audio Visual, associated company or substantially all of its assets are acquired by a third party, in which case Your Data may be one of the transferred assets.
• This is only applicable to existing customers – the required data will be passed and view by our accountant, which is a third party entity - CP Accounting Balado House, Balado, KY13 0NJ, Kinross, United Kingdom. This is for accounting and tax purposes.
• This is only applicable to existing customers – a project may require the need for a vendor or supplier to contact the client. The customer will be made aware that their data is passed and consent will be sought before any transfer of personal information.

Storage and transfer of Your Data:

The security of Your Data is important to us.  We are committed to protecting the information we collect.  We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.  All information you provide to us is stored on our dedicated managed server behind a firewall. We also utilise OpenCRM to input data, OpenCRM databases are held in ISO 27001 certified data centres. These are all based in the EU, including the backup facilities. Our primary data centres are always linked to a second data centre in a different part of the country. We also utilise the services of MadMimi (GoDaddy) for email marketing communication.

Data Security and Integrity

The security, integrity and confidentiality of Your Data is very important to us. We have implemented controls to protect Your Data from unauthorised access, modification, disclosure and misuse.  We encrypt our data in transit and constantly review new technologies to protect Your Data.  Please bear in mind that despite our best efforts to safe guard Your Data, no security measures are perfect or impenetrable.

Your rights

You have certain rights around the data that we hold, these include requesting a copy of any personal information which we will provide in a common machine-readable format. You also have the right of rectification or correction of any personal data including the right of erasure (Right to be Forgotten). Any requests that you make under any of these rights will be actioned as promptly as possible as but no later than 28 days from written receipt of the request. * Please check ICO’s GDPR guide for exemptions*. With regards to marketing communications, any data subject can unsubscribe out of receiving emails and we will completely remove all the data we have on that subject.

Data Retention

We store information for as long as is necessary in line with the purpose that we originally collected it. For more information on data retention, please email info@d3av.co.uk.

Changes to Policy

We will occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of the privacy policy page. The most recent version of this policy will govern how we manage the data and practices for collecting, processing and disclosing organisation and personal data.

last revision 23/05/2018

Cookies

What are Cookies?
Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?
The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics
We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at http://tools.google.com/dlpage/gaoptout. Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.

Types of cookies
Session cookies are created temporarily when a user visits a website. Once the user leaves the site/closes the browser, the session cookie is deleted.  A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.

Classification of cookies
The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:

Cookies used on our website

How to control and delete cookies
You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
• Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Alternatively, http://www.allaboutcookies.org provides advice on how to do this, and further information on cookies and how to manage them.

N.B. In the case of some mobile devices, it may be necessary to consult the device’s instruction manual to manage cookies effectively.

Need more information?
If you have any questions or comments about our cookie policy, please contact us by emailing info@d3av.co.uk